Tag: User Experience

Real Estate - Experience Center

From Pen to Pillars – Designing Experience Center

I was thrilled and excited when asked to Ideate, design and execute something that hasn’t been done before in real estate. It wasn’t easy but challenging, yes I am talking about India’s 1st and only Experience Center dedicated to real estate.

mayurchaudhary-experience-center

It all started a couple of months back with an idea of shortening home buying journey for prospective buyers, minimized legwork and giving them a jaw-dropping immersive experience of properties without an actual site visit.

Some Insights:
– Current Home Buying Cycle: 3/4 Months.
– Average no. of property visits: 10-12
– No Hands on experience until possession
– Time taking: buying property has always been a family affair

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Mayurchaudhary Blog Persona

Knowing User, Delivering Business Goal: Defining Persona

For any business making a grave mistake of guessing the audience can lead to low sales, poor customer engagement and distancing business from users. So the question arises how do we understand the target audience and that’s where Persona comes into picture.

“Persona is concrete characterization of user profile.” It helps keep users at the heart of UX and UXD team focus on user experience and business goals.

What’s User Persona?
User persona is essentially a quick reference guide to an archetypal user’s habits and needs which is developed from research into users and their behavior. A fictional character (or characters) is created to outline a brief biography, behavioral patterns, goals and objectives on. This helps create empathy with the various stakeholders for the user and help guide the design process throughout. Practically a projects will create somewhere between 3 and 7 user personas. Fewer than 3 personas, and we may not be taking a wide enough view of our users, more than 7 and they become difficult to work with. The “Primary Persona” represents the main target audience and the others then become “Secondary Personas“.

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MayurChaudhary-Blog-Mobile-android

Minimal Cognitive Load, Clean Design and Mobile

Every product should be simple and pleasurable to use but designing an effective, efficient, and enjoyable product is not achieved by simply having good intentions. There is a lot that goes behind the scene to create something that works and is useful.

USEFUL = UTILITY + USABILITY

Utility = whether it provides the features you need
Usability = how easy and pleasant these features are to use


Reference – Magicbricks App 
(download from Google Play Store)

Mayur Chaudhary Portfolio - Magicbricks App


THE RESEARCH – Smell the Users

It all started with RESEARCH and for research to work in a quickly moving team, everyone needs to smell users. User research can be fast, but there’s still a methodology. We decided to proceed with contextual interviews and Usability testing. Multiple field visits and user connects at their natural environment were conducted to understand the way the user works and uses magicbricks app.

INTERNET OF PEOPLE – 
Heuristic Evaluations, Cognitive Walkthroughs, Paper Prototyping and Usability Testing.

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Mayur Chaudhary - Blog

Design backed by Technology for Great End User Experience.

One day my eight year old daughter asked me to plan a weekend trip to space and I told her we can’t go now but I am sure you will definitely visit space in your lifetime. The pace at which technology is changing is phenomenal, challenging and we all should be lucky to be part of this era.

Me and my team strive to aim for performance as an ingredient in design process. When we talk about delivering great user experience it’s not only to do with UXD team but across the functional teams in an organisation. What’s the point of designing something great if it’s not backed by latest and greatest technology. User experience needs to be in an organisation DNAand it always flow from top to bottom. Stakeholder should understand the value of great design which creates a positive first impression, supports better conversion which results in more revenue.

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