Knowing User, Delivering Business Goal: Defining Persona

For any business making a grave mistake of guessing the audience can lead to low sales, poor customer engagement and distancing business from users. So the question arises how do we understand the target audience and that’s where Persona comes into picture.

“Persona is concrete characterization of user profile.” It helps keep users at the heart of UX and UXD team focus on user experience and business goals.

What’s User Persona?
User persona is essentially a quick reference guide to an archetypal user’s habits and needs which is developed from research into users and their behavior. A fictional character (or characters) is created to outline a brief biography, behavioral patterns, goals and objectives on. This helps create empathy with the various stakeholders for the user and help guide the design process throughout. Practically a projects will create somewhere between 3 and 7 user personas. Fewer than 3 personas, and we may not be taking a wide enough view of our users, more than 7 and they become difficult to work with. The “Primary Persona” represents the main target audience and the others then become “Secondary Personas“.

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